Professional supply: YAMAHA NOZZLE
YAMAHA NOZZLE
- Faqs
Frequently Asked Questions
Are your equipment compatible with mainstream brand SMT equipment accessories?
All accessories for our equipment are available. For some special models, it is necessary to confirm the interface and parameters in advance, and we can provide technical docking and adaptation solutions.
How to quickly troubleshoot when the equipment reports an abnormal error?
It is recommended to first check the power supply, air source, line connection and emergency stop switch status according to the equipment manual; record the error code and contact technical support, and we will provide remote diagnosis and processing guidance based on the error code.
What is the equipment warranty period? What services are provided during the warranty period?
The standard warranty period for new complete machines is 12 months, and the core components implement corresponding warranty policies according to product models. During the warranty period, free fault maintenance, replacement of parts (excluding man-made damage) and remote technical support are provided. The warranty period for used equipment is 3 months.
Do you provide on-site installation, commissioning and training?
Free on-site services are provided for domestic customers, and paid on-site services are provided for overseas customers. After the equipment is delivered, we will arrange professional engineers to complete on-site installation, commissioning and precision calibration, and conduct systematic training on equipment use, daily maintenance and basic fault handling for operators.
Does the equipment support customized functions/non-standard modification?
Yes. We can provide customized solutions according to the customer’s SMT production line layout, process requirements and production capacity needs, including structural modification, function expansion, software upgrade, etc., with the technical team providing full-process docking and evaluation.
How to maintain SMT equipment after the warranty period? Is the supply of accessories stable?
For equipment beyond the warranty period, paid maintenance and service are available. Our company provides long-term stable supply of original and high-quality alternative accessories to ensure that stable accessory support can still be provided within a certain period after the model is discontinued.
Do you provide remote technical support? What is the response time?
Yes. Multiple remote service methods such as telephone, video and remote control are supported. The normal response time on working days is no more than 2 hours, and expedited technical support can be provided in case of emergency.
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